Sub-processors
We use carefully chosen service providers (sub-processors) to host, process and deliver the Service. Each one may process personal data only to provide its service to us, under a written contract with data protection obligations. This page lists them by category, with what they do and where they process data.
Business customers can get the current list of named sub-processors by emailing privacy@zentiqai.com. We notify customers at least 30 days before a new sub-processor starts processing their personal data, as our Data Processing Addendum explains, and customers can object.
1. Categories of sub-processors
| Category | What they do | Personal data involved | Where |
|---|---|---|---|
| Cloud hosting, databases and file storage | Run our websites, console and API; store accounts, avatars, knowledge documents, transcripts and reports. | All categories of customer and account data. | United States and Singapore |
| Media storage and delivery | Store avatar images, videos and job interview recordings; deliver images and videos quickly around the world. | Photos and videos of avatars; interview recordings (private). | Singapore, with delivery caches worldwide for public images and videos |
| GPU server providers | Provide the servers on which our own models animate avatars in real time. | Face images used for avatars, voice samples, live conversation audio and generated video. | Canada and Singapore |
| Cloud server providers | Provide the servers on which we manage live conversations and route live audio and video between people and avatars. | Live audio and video, transcripts and session details. | Singapore and Canada, with routing through other regions, including the European Union, to reduce delay |
| AI service providers | Speech recognition, language, voice generation, image generation, document search and safety checks. | Live conversation audio and text, knowledge used to answer, descriptions for generated images, and text checked for safety concerns. | Singapore, the United States and other regions where these providers operate |
| Email delivery | Send sign-in codes, account, billing and safety emails, and messages to candidates. | Names, email addresses and email content. | United States |
| Error monitoring | Record technical errors so that we can fix them, when enabled. | Technical details of errors, excluding the content of requests. | United States |
| Payments | Take payments and manage subscriptions, where paid plans are available. | Billing contact details and payment information. | United States and other regions where the provider operates |
2. Services you choose to use
Some services act under their own terms rather than as our sub-processors, such as a third-party account you choose to sign in with, and integrations or webhooks a customer connects to its own systems. Content delivery networks that serve software libraries to your browser receive your IP address as part of a normal web request; see our Cookie Policy.
Version history
- Version 1.0 (26 September 2026): First published version.